The trade’s words, 46 of them.
Each entry answers the question in its first sentence, then says how liverybook handles it. Written for a dispatcher, grouped by the module that owns the term.
Dispatch
- AffiliateAn affiliate is another ground-transportation operator you exchange work with, running your farm-outs or sending you theirs.
- ChauffeurA chauffeur is the professional driver assigned to a trip, employed by the operator or supplied by an affiliate for a farm-out.
- Compliance gateA compliance gate is the check that an affiliate's approval and insurance are current before a trip can be farmed out to them.
- Dead-headA dead-head is any distance a vehicle covers empty, such as returning from a one-way drop or repositioning to a distant pickup.
- DispatcherThe dispatcher assigns chauffeurs and vehicles to trips, watches every run in progress, and fixes the day when it breaks.
- En routeEn route is the trip status meaning the chauffeur has left for the pickup, the first live status a dispatcher sees on a run.
- Farm-outA farm-out is a trip the operator sells to the customer but hands to an affiliate to run, keeping the booking and the invoice.
- Garage timeGarage time is the billable time a vehicle spends travelling from the garage to the first pickup and back after the last drop.
- ManifestA manifest is the day's trip sheet: every run in date order with pickup time, passenger, addresses, chauffeur and vehicle.
- Passenger on board (POB)POB, passenger on board, is the trip status set the moment the passenger is in the vehicle, when the billable part of the run starts.
- Run boardThe run board is the dispatcher's live view of every trip in the window, who is driving it, and what status it is in right now.
- Status transitionA status transition is a trip or booking moving from one status to the next, such as assigned to en route, under rules that forbid skipping.
Bookings
- As directedAs directed is hourly service with no fixed itinerary: the chauffeur goes where the passenger says for the booked hours.
- Extra stopAn extra stop is a stop added to a point-to-point transfer, billed as a surcharge when it is short and as a new leg when it is not.
- FBOAn FBO (fixed-base operator) is the private-aviation terminal at an airport, where chauffeurs meet passengers plane-side.
- Flight verificationFlight verification is checking an airport booking's flight number against live airline data so the pickup follows the actual arrival.
- Hourly charterAn hourly charter is a vehicle and chauffeur booked by the hour, with a minimum that is commonly 2 to 4 hours for a sedan.
- Late cancelA late cancel is a booking cancelled inside the operator's cut-off window, commonly 24 hours, so a cancellation fee applies.
- Lead passengerThe lead passenger is the named person the chauffeur is meeting, who may not be the person who booked or who is paying.
- Meet and greetMeet and greet is an airport pickup where the chauffeur waits inside the terminal with a name sign instead of at the kerb.
- MotorcoachA full-size coach of roughly 40 to 56 seats used for charter, group and tour work, with its own pricing and dispatch rules.
- Multi-leg tripA single booking made of two or more vehicle movements, each with its own pickup, drop-off, driver and timezone.
- No-showA no-show is a trip where the chauffeur arrived, waited through the grace period and could not reach the passenger.
- Point-to-pointPoint-to-point is a transfer from one address to another at a flat rate, as opposed to hourly or as-directed service.
- Recurring bookingA standing order that generates trips on a schedule, such as a daily school run or a weekly Monday airport pickup.
- Round tripA booking with an outbound leg and a return leg for the same passenger, priced and dispatched as two movements.
- Trip legOne vehicle movement inside a booking, from a pickup to a drop-off, with its own driver, status and price.
- Wait timeWait time is the minutes a chauffeur waits at the pickup beyond an agreed grace period, usually billed in 15-minute blocks.
CRM
- Account healthA score that summarises whether a customer account is growing, steady or slipping, based on recent activity and payment.
- Lead pipelineThe ordered stages a prospect moves through from first contact to booked, shown as a board so nothing is forgotten.
- ProposalA written trip quote sent to a prospect or account that can be accepted and paid, converting into a confirmed booking.
Billing
- Base rateThe core price of a leg for a given vehicle class and service type, before gratuity, tolls, parking, wait time and extras.
- Billing accountA customer entity that is invoiced on terms for completed trips instead of paying by card at booking, usually a company.
- Billing groupA set of billing accounts invoiced together, such as the regional offices of one company, under one statement and one payer.
- Direct payA trip paid by the passenger or booker by card at booking or on completion, rather than invoiced to an account on terms.
- GratuityThe chauffeur's tip, usually 15 to 20 percent of the base rate, added to the trip total and passed through to the driver.
- Net termsThe number of days a billing account has to pay an invoice, commonly Net 15 or Net 30, tracked through AR aging.
- Office seatOne office login on a liverybook plan, such as an owner, dispatcher or bookkeeper; drivers and affiliates are never seats.
- Per-trip pricingA software pricing model that charges a base subscription plus a fee for every trip run, so the bill grows with volume.
- Rate groupA schedule that decides which rate list applies in each month of the year, so seasonal pricing switches on its own.
- Rate listA named price table with one rate per vehicle class, holding the base rate and the cancellation fee rules for each.
- Seasonal rateA base rate that applies only in certain months, such as prom season or December, set through a rate group schedule.
- Vehicle classA category of vehicle sold at one price, such as sedan, SUV, sprinter or motorcoach, independent of the specific unit sent.
Customer portal
- Guest checkoutBooking and paying through the portal without creating an account first, with the booking attached to an email address.
- Loyalty pointsPoints a portal customer earns on spend and activity, held in a ledger, expiring oldest-first and redeemable within set limits.
- White-label portalA customer booking site that carries the operator's name, logo and colours, with no visible software vendor branding.