Glossary · Bookings
Lead passenger
Updated
The lead passenger is the name on the sign: the one person out of a party of four the chauffeur is actually looking for, and the one phone number that gets called at the 15-minute mark. On corporate work the lead passenger is rarely the booker. An executive assistant books, a billing account pays, and the executive rides.
Keeping those three roles separate is what stops a dispatcher calling the assistant at 11:00 PM to ask where the passenger is. The booker gets the confirmation. The lead passenger gets the chauffeur's name and the car details. The billing account gets the invoice. When a system has one "customer" field, all three collapse into whoever typed the booking.
The lead passenger is also the record for no-show disputes and for repeat service. "Mr. Okafor prefers the front seat and no radio" belongs to the passenger, not to the assistant who booked him last time. The common mistake is a manifest that shows the account name, so the chauffeur is holding a sign that says "Acme Corp" in a terminal full of people who do not work there.
How liverybook handles it
A booking in liverybook carries the lead passenger's name and contact separately from the booker and from the billing account that pays the invoice, and the passenger name is what appears on the run board row and the day's manifest. In the customer portal, the details step of the 4-step booking wizard collects the passenger, and a guest booking is upgraded to the account when the guest later registers. See bookings.
Related terms
This term lives in Bookings. liverybook is the operating system for ground transportation.