Glossary · Billing
Vehicle class
Updated
Customers book a class, not a car. A vehicle class groups units that are sold at the same price and capacity, so "sedan" might cover three Lincoln Continentals and two Cadillac XTS, and the dispatcher decides on the day which one goes. A typical black-car fleet has four to six classes; a combined fleet with coaches may have ten.
Classes are the backbone of pricing. Every rate list has one row per class, every quote starts by picking one, and the portal shows classes with photos and passenger counts rather than licence plates. They also drive upgrades: sending an SUV on a sedan booking because the sedan is late is a free upgrade, and the class on the booking is what gets billed.
The common mistake is too many classes. When "sedan", "luxury sedan" and "premium sedan" each have their own rate and nobody can explain the difference, dispatchers pick at random and customers argue. Keep classes to what the customer can tell apart.
How liverybook handles it
Vehicle classes are a configurable lookup table per tenant, alongside account types and service types. Each rate list holds a rate per vehicle class with its base rate and late-cancel and no-show fee rules, and the portal wizard's vehicle step shows the tenant's classes with quantities so a group can book two SUVs on one order. Each vehicle in the fleet is assigned to a class, and loyalty earning rules can vary by vehicle class. See billing.
Related terms
This term lives in Billing. liverybook is the operating system for ground transportation.